Privacy Statement

ONLINE PRIVACY POLICY

 

Arco Global Services (“Arco”) is committed to taking reasonable steps to protect the privacy of information in its care. This Privacy Policy applies to our website (“Website”) and governs our data collection, processing, usage, and disclosure practices. By using our Website, you consent to the data practices described in this Privacy Policy.  If you do not agree with the data practices described in this Privacy Policy, do not use our Website.

 

 

Our Collection and Use of your Personal Information

In general, we collect and use information that identifies you (“Personal Information”) in order to deliver products and services, handle applications, inform you of vast opportunities, and provide customer and service-related support.  The types of Personal Information collected on our Website will vary but may include, among other things, your name, email address, username and password, and other information that you voluntarily submit to us.

 

In addition, as you interact on our Website, we may also collect information about your computer and visits to our Website (“Navigational Information”) through the use of a variety of technologies, including, but not limited to, cookies, Internet Protocol (IP) address tracking/URL tracking, and other tools (“Tracking Technologies”).  The types of Navigational Information collected on our Website through the use of these tools, as well as other tools that we may add from time to time, may include:  the search terms you used, new or returning user, browser information, computer type, operating system, Internet service providers, website usage, referring/exit pages, platform type, date/time stamp, and number of clicks

We specifically collect information from you in several ways, including but not limited to the following:

Things You Do and Information You Provide to Us

 

We may collect Personal Information that you voluntarily provide us when you participate in polls, submit a web form, or otherwise communicate with us. We use this information for enrollment purposes and to respond to questions, and improve customer support. We may also use this information to send you information that we think may be of interest to you.  If you do not wish to receive marketing materials or advertisements, please send us an email or write to us at the address listed below. Other ways we may use your data include: to develop aggregated analyses and reports that help us improve our algorithms, measure and understand how our services are used, develop new services and features, and improve the security of our web platform.

 

 

Correspondence

If you contact us via telephone, e-mail, fax, the postal service, our web form, through social media, or in any other way, we may retain the correspondence and the information it contains.  We may use the information to respond to your inquiry, notify you of Arco-related offerings, for marketing purposes, or for other business purposes.

 

 

Information from Other Sources

We may combine information that you give us with other information about you from other sources, such as vendors, service providers, business partners, and other third parties.  We also may combine that information with data that is publicly available and data from third parties. This information may be used to provide you with information that may be of interest to you.  If you do not wish to receive these notifications, please send us an email or write to us at the address listed below.

 

We also may receive information about you from third party social platforms, such as LinkedIn, YouTube, Twitter or other platforms. When you access or use our Website through such a social media platform, you allow the third party social platform to collect information about your access to our Website, and you allow us to access or collect information made available by the third party website in accordance with its privacy policy. This information may be available from your third party social platform profile or account, or from cookies placed on your device by the third party platform.

 

 

Information About Others

We may collect Personal Information about other people that you provide us, such as their name, email addresses, and other contact information. For example, we may use this data to provide potential clients with information about our services

 

 

URL and IP Addresses

We collect information about users’ IP addresses, including visitor’s utilization of our Website, to better suit your needs.  We may use information about your IP address to administer our Website, analyze trends, change the content of our Website based on your needs, gather information about visitor movements, and improve the effectiveness of our Website.  We also may use your IP address to enhance our security, help diagnose potential problems with our server, or investigate actual or potential security incidents

 

 

Cookies

In order to make this Website work properly, we may place small files called cookies on your device.  Cookies are pieces of data that a website transfers to a user’s hard drive for record-keeping purposes.  We use cookies to provide enhanced functionality on the Website (e.g., to understand how visitors interact with the Website’s content), aggregate traffic data (e.g., what pages are the most popular), and for other business reasons, such as determine if users came from a particular Internet link or banner advertisement.

 

There are two types of cookies.  A session cookie is a line of text that is stored temporarily in your web browser’s memory cache, and will expire when the browser is closed.  We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your devices until you delete them) to provide you with a more personal and interactive experience on the Website.  These cookies may be delivered by us or by a third party.  We also may use Navigational Information alone or in combination with Personal Information to personalize your experience on the Website, and provide you with information that may be of interest to you.  Our Website also captures limited information (user-agent, HTTP referrer, last URL requested by the user, client-side and server-side clickstream) about visits to our Website.  We may use this information to analyze general traffic patterns and to perform routine system maintenance.

 

 

Do Not Track

Some browsers have a “Do Not Track” feature that lets you tell web sites that you do not want to have your online activities tracked. These features are not yet uniform, and we currently are not able to respond to those signals.

 

 

Restrictions on Disclosing Information to Third Parties

We may disclose all of the information (described above) that we collect, as stated above and in accordance with the terms set forth in this Privacy Policy. We do not reveal personally identifiable information about you to third-parties for their independent use unless: (1) you request or authorize us to do so; (2) we believe the information is needed to comply with the law (for example, to comply with a search warrant, subpoena or court order), respond to a government request, enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (3) the information is provided to our agents, third parties or service providers who provide services, or perform functions on our behalf (e.g. marketing, data storage, membership operation and payment confirmation (4) to address emergencies or acts of God; (5) in anticipation of and in the course of an actual or potential sale, reorganization, consolidation, merger, or amalgamation of all or part of our business or operations; or (6) to address disputes, claims, or to persons holding a legal or beneficial interest.

 

If you prefer that certain information not be shared with certain third-parties, please send us an email or write to us at the address listed below.

 

 

Our Security Measures to Protect Information

We are committed to taking reasonable efforts to secure the information that you choose to provide to us, and we use a variety of security technologies and procedures to help protect against unauthorized access to or alteration, disclosure, or destruction of data.

 

 

Your California Privacy Rights

If you reside in California and provide personal information (as defined in the statute) in order to obtain products or services for personal, family, or household, you have the right to ask us one time each year if we have shared personal information with Third Parties for direct marketing purposes. To make a request for information, please send us an e-mail or write to us at the address listed below, and indicate in the subject line that you are making a “Shine the Light” inquiry.

 

 

Children

The Website is not intended for use by or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13.  We may provide links to third-party websites that allow children under the age of 13 to register for use of the website, or are targeted at children under 13.  In such instances, the third-parties are responsible for ensuring that their websites comply with applicable laws, regulations, and rules.

 

 

Visiting our Website from Outside the United States

If you are visiting our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S., where our servers are located and our central database is operated.  Please be aware that the data protection and other laws of the U.S. might not be as comprehensive as those in your country.  By using our Website, you agree that your information may be transferred to our facilities and those third parties with whom we share it, as described in this Privacy Policy.

 

 

Inapplicability of Privacy Policies of Any Linked Websites or Other Third Parties

This Privacy Policy only addresses our use and disclosure of your Personal Information.  The Website may contain links to other websites, so please by aware that we are not responsible for the privacy practices of other websites We encourage you to carefully read the privacy policies of other websites you visit.

 

 

Opting Out

You may opt out from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or by sending us an e-mail at the address listed below. For California residents, please consult the “Your California Privacy Rights” section above for additional considerations.

 

 

Data Retention

We retain Personal Information that you provide to us as long as we consider it potentially useful for business purposes, including to contact you about our products and services. We also keep information as otherwise required by law.  When we are no longer required to maintain the information or the information no longer is potentially useful for business purposes, we will securely delete the information. However, we will delete this information from our system upon your request, if permitted by law.

 

 

How You Can Access and Change Your Information

You can update or correct your information in our system by making a request to us at the contact information provided below. If for some reason access is denied, we will provide an explanation of why access has been denied.

 

 

Conditions of Use

By using this Website, you agree to the terms and conditions contained in this Privacy Policy and/ any other agreement we might have with you. If you do not agree to any of these terms and conditions, you should not use this Website or any of its services.

 

 

No Guarantee

No data transmission over the Internet can be guaranteed to be 100% secure.  Accordingly, and despite our efforts, Arco cannot guarantee or warrant the security of any information you transmit to us.  If you have questions about this Privacy Policy, please send us an email or write to us at the address listed below.

 

 

Changes to the Privacy Policy

As Arco’s, its products, and its services change from time to time, this Privacy Policy is expected to change as well.  We reserve the right to amend the Privacy Policy at any time, for any reason, and may do so by posting a new version online.  Your continued use of the Website and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

 

 

Contact Us

If you have questions about information security, privacy, or usage of Personal Information at Arco that were not answered here, please contact us at the following address:

 

clientservices@arcoglobal.org

 

 

 

 

 

Last updated: January 1, 2017.

 

 

U.S Cage Code 7QNZ1

DUNS Number: 080411612

© 2016 Arco Global Services Corp.

"Arco", "Arco, Never Alone", the Sumus Invictus Symbol and the Arco Bear & Sword logo are trademarks of Arco Global Services Corp. Houston, Texas.   FN: 802485666